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The Go Blog

Follow our blog for the latest insights, tips and strategies across
Operations, CX, AI and Strategic Change so you can optimise your organisation!

Global Differences in Customer Expectations: How to adapt Service Strategies for Diverse Markets

Global Differences in Customer Expectations: How to adapt Service Strategies for Diverse Markets

Global Differences in Customer Expectations: How to adapt Service Strategies for Diverse Markets

Understand Regional and Cultural Variations in order to Tailor Service Strategies for Diverse Markets.

Customer Satisfaction

Jan 23, 20243 min read

Navigating the Tricky Measurement of First Contact Resolution: Challenges and Strategies.

Navigating the Tricky Measurement of First Contact Resolution: Challenges and Strategies.

Navigating the Tricky Measurement of First Contact Resolution: Challenges and Strategies.

Master First Contact Resolution in customer support! Key Measurement Challenges and Strategies.

Dec 4, 20233 min read

Navigating the Complexities of Customer Satisfaction Measurement: Envisago Insights.

Navigating the Complexities of Customer Satisfaction Measurement: Envisago Insights.

Navigating the Complexities of Customer Satisfaction Measurement: Envisago Insights.

Master customer satisfaction with key strategies on feedback, data balance, bias mitigation, and adapting to market trends.

Customer Experience

Nov 21, 20232 min read

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