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The Go Blog
Follow our blog for the latest insights, tips and strategies across
Operations, CX, AI and Strategic Change so you can optimise your organisation!
Global Differences in Customer Expectations: How to adapt Service Strategies for Diverse Markets
Understand Regional and Cultural Variations in order to Tailor Service Strategies for Diverse Markets.
Customer Satisfaction
Jan 23, 2024
3 min read
Navigating the Tricky Measurement of First Contact Resolution: Challenges and Strategies.
Master First Contact Resolution in customer support! Key Measurement Challenges and Strategies.
FCR
Dec 4, 2023
3 min read
Navigating the Complexities of Customer Satisfaction Measurement: Envisago Insights.
Master customer satisfaction with key strategies on feedback, data balance, bias mitigation, and adapting to market trends.
Customer Experience
Nov 21, 2023
2 min read
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