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The Go Blog
Follow our blog for the latest insights, tips and strategies across
Operations, CX, AI and Strategic Change so you can optimise your organisation!


Integration as ROI: Turning New Skills into Natural Habits
How reflection cycles convert experimentation into confidence In most transformation programmes, return on investment is measured in efficiency, savings, or adoption rates. But beneath the metrics lies a quieter, deeper shift — one that’s harder to quantify yet essential to sustain: integration. Integration is what transforms a new skill into a natural habit. It’s the difference between knowing about  a tool and using it instinctively — to lead better decisions, clearer commu
Nov 153 min read


How to Benchmark Your AI Confidence: Bridging the Gap Between Knowing and Using
Many leaders today can describe what AI is. Fewer can describe how they personally use it. That gap — between knowing and using — is where confidence is either built or eroded. This guide is for senior leaders and department heads  who want to assess their organisation’s AI readiness — not in terms of tools or code, but in mindset, confidence, and strategic alignment . From that benchmark, you can begin to build the fluency that enables meaningful, people-centred transformati
Nov 44 min read


Empowering Leaders in the Era of AI & Workforce Automation
The rise of AI and workforce automation is reshaping industries at an unprecedented pace. As your company navigates this transformation,...
Apr 163 min read


How a Small Business Can Leverage AI for Growth
Artificial intelligence is no longer just for large corporations with vast resources. Small businesses are increasingly using AI to...
Mar 243 min read


The Evolution of AI-Enhanced CX: From Satisfaction to Loyalty
Customer experience (CX) has evolved far beyond meeting basic expectations. Today, it is a multi-layered, AI-driven ecosystem that...
Mar 193 min read


Building a Comprehensive AI-Enhanced Employee Training Programme for CX
Creating exceptional customer experiences (CX) starts with employees. In today’s AI-driven landscape, businesses must equip their teams...
Mar 173 min read


How to Define Success in Change Implementation: A Step-by-Step Guide
Implementing change within an organisation is never a simple task. It requires careful planning, clear communication and ongoing...
Mar 123 min read


Stages of AI Confidence: How to Measure and Improve AI Skills
Artificial intelligence has and is transforming the way we work, making processes more efficient and decision-making more data-driven....
Mar 103 min read


Top 10 AI Tools for Transforming Customer Experience
At Envisago, we understand the importance of adopting AI tools that not only enhance customer experience but also align with...
Mar 53 min read


Rebuilding Momentum After a Setback During Change Implementation: A Step-by-Step Guide
Every change journey comes with its challenges. No matter how well we plan, setbacks can happen during implementation. Whether it is...
Mar 33 min read


Communicating with Compassion: Jacinda Ardern’s Approach
Great leadership isn’t just about making decisions and setting strategies—it’s about fostering genuine connections and understanding the...
Feb 242 min read


The Envisago Management System: A Framework for Continuous Improvement
Achieving operational excellence requires more than just intention—it demands a clear understanding of where your organisation stands and...
Jan 153 min read


Real-Life Examples of Personalised Talent Growth
What if the secret to lasting success lies in nurturing the unique talents of every individual? One of the most inspiring examples of...
Nov 21, 20242 min read


Promoting Self-Care and Wellbeing in Leadership Roles
Can leaders truly support their teams if they’re running on empty? Leadership demands energy, focus, and empathy—qualities that are hard...
Nov 18, 20243 min read
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