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The Go Blog
Follow our blog for the latest insights, tips and strategies across
Operations, CX, AI and Strategic Change so you can optimise your organisation!


Where AI Adds Value — And Where It Doesn’t
Evaluating High-Value Use Cases Through the Lens of Automation, Augmentation, and Acceleration For CEOs, Chiefs of Staff, and Transformation Directors navigating digital change, AI poses a critical question: Where does AI truly add value — and where doesn’t it? It’s vital not because AI lacks potential, but because potential without precision wastes focus. Many organisations chase hype rather than outcomes. The leaders achieving the strongest returns aren’t doing more, argua
Nov 113 min read


How to Benchmark Your AI Confidence: Bridging the Gap Between Knowing and Using
Many leaders today can describe what AI is. Fewer can describe how they personally use it. That gap — between knowing and using — is where confidence is either built or eroded. This guide is for senior leaders and department heads  who want to assess their organisation’s AI readiness — not in terms of tools or code, but in mindset, confidence, and strategic alignment . From that benchmark, you can begin to build the fluency that enables meaningful, people-centred transformati
Nov 44 min read


How AI Can Cut Through Data Overload & Deliver Actionable Insights
Your company is drowning in data. Every customer interaction, market trend, and operational process generates vast amounts of...
Apr 303 min read


The Role of AI in Transforming Customer Feedback into Actionable Insights
Customer feedback is more than just opinions. It is the heartbeat of your company, revealing what is working, what needs improvement and...
Apr 232 min read


AI & Emerging Trends: The Future of Change Management in 2025 and Beyond
Change is accelerating at an unprecedented pace. AI, automation and digital transformation are reshaping industries, making  adaptability...
Apr 213 min read


Empowering Leaders in the Era of AI & Workforce Automation
The rise of AI and workforce automation is reshaping industries at an unprecedented pace. As your company navigates this transformation,...
Apr 163 min read


AI-Powered Operational Excellence: The AI Revolution in Business Operations
AI is transforming the way your company operates by automating repetitive tasks, analysing data with precision and enabling faster...
Apr 143 min read


Building AI Confidence: Helping Employees Embrace AI as an Empowering Tool
AI is transforming the workplace, offering your company powerful tools to enhance efficiency, creativity and decision-making. Yet, for...
Apr 93 min read


Stages of AI Confidence: How to Measure and Improve AI Skills
Artificial intelligence has and is transforming the way we work, making processes more efficient and decision-making more data-driven....
Mar 103 min read


Top 10 AI Tools for Transforming Customer Experience
At Envisago, we understand the importance of adopting AI tools that not only enhance customer experience but also align with...
Mar 53 min read


Optimising Operational Performance: Tools, Trends, & Strategies
Monitoring operational performance is the foundation of running a successful business. With the right tools, we can transform data into...
Feb 193 min read
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