Operational performance has long been measured through activity. Volume, speed, cost, utilisation. Those measures still matter, and they remain the baseline against which any change is judged. But activity has only ever been a proxy for value, and in an AI-enabled operation it is too thin a proxy to rely on. The question performance has to answer is no longer how much the operation did. It is what value it created, and whether that value can be evidenced. That is the shift th
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