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CASE STUDY
Founder & Managing Director, BAFTA Award Winning Production Company, UK
Industry: Media/CommunicationsClient: Content Marketing Agency, London UKTransformation Focus: Operational Excellence | Strategic Enablement | Culture-Aligned Growth
Context & Challenge: Creative Brilliance Without a Backbone​
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Our client, a renowned London-based content marketing agency had built its reputation on imagination, agility, and award-winning campaigns. But after more than a decade of organic growth, its foundations were starting to show strain. With no strategic plan, systems struggled to keep up. Client onboarding stalled. Staff were juggling unclear roles. Deadlines slipped, and morale followed. Despite an outward reputation for excellence, internally, things were beginning to fray.
Envisago’s Approach: Building Systems Around People, Not Instead of Them
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Our engagement wasn’t just about operational cleanup. It was about creating clarity—with humanity. Together, we reimagined the way work flowed, decisions were made, and people were supported. The goal wasn’t efficiency for efficiency’s sake, but resilience, readiness, and room to grow.
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1. Strategic Assessment with the Envisago Management System
We began with a calm, comprehensive review of how the agency operated—day to day, project to project. From this, we identified misalignments across leadership priorities, internal communication, and team roles. Our lens wasn’t just operational—it was cultural.
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2. Strategic Enablement, Grounded in Human Insight
Clarity of Direction: We facilitated leadership alignment around long-term, achievable growth goals.
Role Redesign: Ambiguity was replaced with structure. Teams finally knew where they stood—and what success looked like.
Communication Reset: We helped reshape how expectations and feedback moved through the organisation.
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3. Strategic Enablement, Grounded in Human Insight
Service Structuring: We mapped and tiered core content services by value, time, and complexity. This allowed for better resource planning and expectation setting—internally and externally.
Performance Frameworks: Metrics became a source of clarity, not control. We introduced meaningful measures that leaders and creatives could align around.
Vendor Scope Definition: Contracts were refined with purpose, so freelancers and partners could deliver confidently.
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4. Implementation Support That Respected the Pace of Change
Recognising limited internal bandwidth, we stayed on to support implementation:
Change Project Management: We drove momentum, while protecting the team’s focus.
Team Coaching & Upskilling: We equipped teams with performance practices tailored to their creative context.
Culture-Conscious Delivery: Every recommendation honoured the agency’s values.
Outcomes & Impact: Structure That Supports, Not Stifle​
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Operational Clarity
Processes now support—not hinder—creative output. Clear frameworks and visibility have created space for leadership to lead, and teams to deliver with confidence.
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Customer Experience Repaired and Strengthened
Clients receive timely updates, realistic timelines, and smoother project delivery—fueling satisfaction and retention​
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Team Engagement Reignite
With clearer roles and resourcing, internal friction has dropped. Morale is up. Turnover is down.​
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Strategic Growth Readines
The agency is no longer simply delivering campaigns—it’s building a business. With strategic alignment and operational maturity, it’s now well-placed to scale—and to adopt AI when the time is right.
Strategic Takeaways
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Growth doesn’t mean becoming less human. It means becoming more intentional.
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For this creative agency, transformation started not with AI tools or workflow software—but with a shared understanding of where they were going, and what they needed to get there.
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Envisago helped reconnect structure to purpose, performance to people. And in doing so, we built the operational backbone for a business ready to scale—and eventually, to integrate AI with confidence and clarity.
Client Testimonial​
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"We contacted Envisago at a very important period of transition and growth for our company. We knew that we needed more structure and processes in place; however, as a business that had grown organically and creatively for over a decade, we were unsure where to start. The team at Envisago was thorough, direct, and innovative in their assessment and resulting suggestions. Staff engagement is now stronger than it has ever been, and our senior team is now poised and ready for a significant period of growth ahead."
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— CEO, Content Marketing Agency, London, UK
Aligning AI with People, Process & Purpose.
Ready to transform your organisation and achieve lasting impact?
Contact us today to discover how Envisago can empower your organisation to navigate change confidently and prepare for the future.
Email: hello@envisago.io
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Schedule your free consultation today!