Press Release Announcing BIAMI Partnership.

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Press Release Announcing BIAMI Partnership: Envisago Consulting and BIAMI Partner Together to Accelerate Business Performance through Operational Excellence and AI Solutions.

Combining Best Practice Methodologies with AI: Envisago Consulting and BIAMI's Partnership to Boost Efficiency and Innovation Across Sectors - Envisago Consulting and BIAMI's collaboration will help clients identify key areas for optimisation, streamline processes, and enhance customer experiences using AI technologies and insights.

LONDON - May 2, 2023 - PRLog -- Envisago Consulting, a boutique management consulting firm specialising in operational excellence, and BIAMI, an innovative provider of Automation and AI solutions, are excited to announce a partnership to transform business operations. This collaboration seeks to help clients boost efficiency, performance, and innovation by combining best practice operational and performance excellence methodologies with AI technologies.

Through this partnership, Envisago Consulting and BIAMI will work closely with clients to identify key operational areas for optimisation, such as customer service and the end-to-end customer journey. Clients can make data-driven decisions, streamline processes, and enhance customer experiences by leveraging AI technologies and insights.

"Envisago is delighted to collaborate with BIAMI to bring unparalleled value to our clients across sectors with a focus on the customer experience," said Clia Doyle, Managing Director of Envisago Consulting. "Their expertise in Automation and AI perfectly complements our commitment to operational excellence and the customer, enabling us to drive significant improvements that will reshape the customer experience landscape."

"BIAMI is proud to work with Envisago to help clients navigate the challenges of today's rapidly changing landscape," said Marcin Kierdelewicz, Founder and CEO of BIAMI. "Our combined knowledge and experience will empower businesses to adopt innovative solutions and achieve new levels of success."

The partnership will provide clients with comprehensive services and solutions across process optimisation, automation and AI. Together, Envisago and BIAMI are committed to helping clients harness the power of Automation and AI to unlock new opportunities for growth and profitability.

Read the full press release at https://www.biami.io/envisago-partnership-performance-excellence/

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About Envisago Consulting:

Envisago is a boutique management consulting firm specialising in operational excellence and performance improvement by applying its custom-developed methodology for excellence, 'The Envisago Management System'. With a proven track record of success working with start-ups and global brands, Envisago partners with clients across industries to optimise processes, reduce costs, and drive innovation. For more information, please visit www.envisago.com

About BIAMI:

Founded in 2020 after a few years of product development, BIAMI.IO helps customers to benefit from business process-driven software, platforms and robots and run intelligent automation solutions at scale to deliver 10X performance within the business.

Examples of the solutions include intelligent business development for the sales teams to stop worrying about the sales pipeline or intelligent cloud services for the businesses to serve customers at scale with their own SaaS proposition. For more information, please visit www.biami.io

Contact

Clia Doyle

clia@envisago.com

--- End ---

Source

BIAMI.IO Ltd.

City/Town

London City

State/Province

London, Greater

Country

England

Industry

Retail, Financial, Information technology

Tags

Performance Excellence, Operational Excellence, Artificial Intelligence, Business Process,

Optimisation, Automation, Intelligent Automation, Customer Services

Link https://prlog.org/12962406

Has Quality Measurement become Passé and is it time to bring it back?

The Forgotten Art of Quality Measurement in Digital Services.

In today's digital age, we are constantly exposed to an ever-growing number of digital services. From social media platforms and e-commerce websites to mobile apps and beyond, these services have become an integral part of our lives. However, amidst the race to innovate and capture market share, the importance of quality measurement in digital services seems to have been forgotten. In this post, we will assess why quality measurement is crucial for digital services, and why it's high time to bring this crucial aspect back into the spotlight.

The fall from grace: Why quality measurement has been forgotten

1. The quest for speed and innovation: With the exponential growth in technology, businesses have been under pressure to innovate at breakneck speeds. As a result, the focus has often been on launching new products and features, sometimes at the expense of quality measurement.

2. The complexity of digital services: As digital services become more intricate and sophisticated, quality measurement also becomes more challenging. This has led many companies to overlook quality assessment in favor of more easily attainable goals.

3. Lack of standardisation: The absence of universally accepted quality standards in the digital space has made it difficult to consistently measure quality across different digital services and have a truly meaningful evaluation.

Why it's time to bring back quality measurement

1. User experience: Ensuring a high-quality user experience is paramount for digital services. This can only be achieved through rigorous quality measurement and continuous improvement. A seamless, glitch-free user experience fosters trust, loyalty, and long-term relationships with customers.

2. Brand reputation: In the world of digital services, a company's brand reputation is directly linked to the quality of its offerings. Consistently delivering high-quality digital services can significantly enhance a brand's reputation, while subpar quality can lead to a tarnished image and loss of customers.

3. Competitive advantage: With the digital landscape becoming increasingly crowded, businesses must differentiate themselves from the competition. Focusing on quality measurement and improvement can provide a crucial edge in this highly competitive environment.

4. Reduced costs: Investing in quality measurement and improvement can lead to reduced costs in the long run. Identifying and rectifying quality issues early in the development process can help minimise costly fixes down the line and reduce the likelihood of customer churn.

How to reintroduce quality measurement in digital services:

1. Develop clear quality standards: Establish a clear set of quality criteria and benchmarks for your digital services. This will provide a solid foundation for your quality measurement efforts and ensure that all team members understand the importance of quality.

2. Create a quality-focused culture: Encourage a culture that emphasises quality at every stage of the development process. This includes fostering open communication, encouraging continuous learning, and rewarding team members who demonstrate a commitment to quality.

3. Implement regular quality assessments: Regularly assess the quality of your digital services through user feedback, analytics, and testing. This will help you identify areas for improvement and monitor the effectiveness of your quality improvement efforts.

4. Leverage technology: Use advanced tools and technologies to support your quality measurement efforts. This can include automated testing tools, data analytics platforms, and customer feedback management systems.

Quality measurement in digital services should not be a forgotten word. By reintroducing this vital component, businesses can ensure that they consistently deliver high-quality user experiences, bolster their brand reputation, and gain a competitive advantage in the digital landscape. It's time to bring quality measurement back to the forefront and make it an integral part of our digital services.

For further information on how to introduce quality measurements into your operation for improved performance, email us at hello@envisago.com or book a call with us today.

Ever wonder what a Lean Transformation Looks Like? A journey of excellence and ongoing improvement.

A lean transformation is a continuous improvement process that aims to increase efficiency, reduce waste, and enhance value delivery to customers. It is a strategic approach that reshapes the way organisations think, work, and interact, both internally and externally.

The Foundation: Understanding Lean Principles

To embark on a lean transformation, it's essential to understand the core principles of lean thinking. These principles provide the foundation for building a lean culture within your organisation:

• Value: Identify what your customers consider valuable and prioritise these aspects in your processes.

• Value stream: Map out the entire process that delivers value to the customer, and pinpoint areas of waste and inefficiency.

• Flow: Ensure a smooth flow of value through the value stream by eliminating bottlenecks and reducing delays.

• Pull: Align production with customer demand, producing only what is required, when it is needed.

• Perfection: Continuously strive for improvement, seeking opportunities to eliminate waste and enhance value delivery.

Aligning Leadership and Vision

A successful lean transformation requires the commitment and involvement of leadership at all levels. The organisation's vision should align with the principles of lean thinking, and leaders must be dedicated to fostering a culture of continuous improvement. This includes setting clear expectations, providing resources and support, and empowering staff to identify and address inefficiencies.

Engaging and Empowering People

Your people are the driving force behind any lean transformation. Engage them in the process by providing training and opportunities for collaboration. Encourage open communication and create a safe environment for sharing ideas and feedback. Empower staff to take ownership of their work and make improvements in their respective areas.

Assessing and Optimising Processes

A comprehensive assessment of your organisation's processes is crucial to identify areas of waste and inefficiency. Utilise tools such as value stream mapping, process mapping, and root cause analysis to uncover opportunities for improvement. Implement changes based on these findings, continuously monitoring and adjusting processes to optimize value delivery.

Building a Culture of Continuous Improvement

Lean transformation is not a one-time event but rather a never-ending journey towards excellence. Instill a culture of continuous improvement within your organisation by establishing routines and practices that promote ongoing learning and development. Encourage experimentation, celebrate successes, and learn from failures to drive sustainable change.

Measuring Success and Sustaining Results

Regularly measure the impact of your lean transformation efforts through key performance indicators (KPIs) and other metrics. Share results with staff and stakeholders, recognising the progress made and identifying areas that require further attention. Continuously monitor and adjust your approach to maintain momentum and sustain the results achieved.

A lean transformation is a journey that involves the entire organisation, from leadership to frontline employees. By understanding the principles of lean thinking, aligning leadership and vision, engaging and empowering staff, optimising processes, and fostering a culture of continuous improvement, you can successfully navigate the path towards a leaner, more efficient, and customer-focused organisation.

For more information on how to apply lean in your organisation, or to book our Lean Diagnostic Audit, email us at hello@envisago.com or book a free consultation with us today.